USAFashionly Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused and in the same condition as you received it
  • In the original packaging

Exempt Items

Certain items are exempt from being returned, including:

  • Perishable goods, such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-Returnable Items

The following items are also non-returnable:

  • Gift cards
  • Select health and personal care items

Return Process

To complete your return, please follow these steps:

  1. Provide a receipt or proof of purchase
  2. Do not send your purchase back to the manufacturer
  3. Email us at [email protected] with your return details

Partial Refunds

Partial refunds may be granted in the following situations:

  • The item is not in its original condition or is damaged due to reasons not attributable to our error
  • The item is returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund within a reasonable timeframe, please follow these steps:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items that are defective or damaged. To exchange an item, please follow these steps:

  1. Email us at [email protected] with your exchange details
  2. Mail your item to: Representative office in USA, 1824 SW 30th St, Fort Lauderdale, FL 33315, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions related to refunds or returns, please contact us at [email protected].